Position Summary
Performs a wide variety of Administrative duties for a variety of accounts and services, including deposit, checking, savings, CDs, IRAs, and credit card accounts. Also responsible for referrals to business and investment representatives.
Reports to
Senior Operations Officer
Department
Operations (Retail)
Qualifications
Associates Degree required, Bachelor's Degree preferred
Three-six months of work experience in customer service, cash handling experience preferred
Ability to successfully complete internal training programs around, and maintain ongoing education in: bank operations, services and products; industry regulations; and procedures.
Ability to maintain proficiency in software relevant to job responsibilities
Essential Functions
- Opens and services checking, savings, CDs, IRAs, Safe Deposit Box and Credit Cards for personal customers
- With each customer interaction in person and on the phone, seek opportunities to deliver excellent customer service; troubleshoots and solves account problems; educate customers in using products to deepen relationships and satisfaction
- Assists with handling Overdraft Privilege (ODP), including pulling in new accounts, and auto generating customer letters
- Serves as a point person for NSF's, determining appropriate actions (e.g., pay or return); contacting customers; and working with management to handle accounts over-drafting often
- Reviews and edits previous day's work performed by Personal Bankers to check for errors, omissions, items that non-post, etc.
- Assists with managing all aspects of IRAs including transfers, reporting, filing, withdrawals, research, etc.
- Manages filing for IRA files; pulls closed customer files and stores for retention
- Consistently meets or exceeds sales goals for cross-selling additional services and products
- Assist in bringing in new customers, re-engaging dormant customers, and up-selling services
- Promotes other bank services and refers customers to bank designated representatives for lending and investment needs
- Answering incoming calls and provides requested information where possible; assists callers in identifying needs and routes calls appropriately
Secondary Functions
- Assists in developing and implementing promotional and sales initiatives, and partners with marketing committee, in order to bring in new customers, re-engage dormant customers, and up-sell services
- Collect required information, performs verification, and assists with maintenance of Customer Identification Program (CIP) files
- Assists with identification and completion of Bank Secrecy Act required reporting, including Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR)
Core Competencies
- Regulatory knowledge
- Bank knowledge
- Customer orientation
- Analytical thinking and problem solving
- Flexibility
- Orientation to sales and promotions
- Initiative
- Teamwork
- Interpersonal communication
- Training
Physical Requirements
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is required to stand for long periods of time, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision and the ability to view the computer for long periods of time. Employee must be able to lift a minimum of 50 pounds.
How to Apply
Send a cover letter and your resume to hr@ssbhibbing.com